Privacy policy

Last updated 10 November 2026. Tickaway is in a test pilot with a small number of food vans.

Who we are

Tickaway is run by CNT STUDIOS LTD (company no. 17460486), Ipswich, United Kingdom. For anything about your data, email cntstudiosuk@gmail.com.

What we collect

• When you order: the name you give for collection, your basket, the van, the time, and an optional email or phone number so the van can reach you.
• If you make a customer account: your email address, your loyalty card stamps and free items, and whether you asked for offers.
• Van owners and staff: name, email, password (stored only as a secure hash), role, and the tablets paired to a van.
• Technical: your IP address for a short time, to stop abuse (rate limits). No advertising trackers, no analytics cookies.

Why we use it

To pass your order to the van, tell you when it is accepted and ready, keep loyalty cards, stop repeated no-shows, and keep the service secure. The legal basis is performing the order you asked for, and our legitimate interest in running a safe service. Offers are sent only if you tick the box, and you can stop them at any time.

Who sees it

The van you order from sees your order. Card payments, when switched on, are handled by Stripe; we never see or store your card number. Our hosting is Cloudflare. We do not sell your data.

How long we keep it

Orders are kept for up to 2 years for the van's records, then deleted or made anonymous. Accounts are kept until you ask us to delete them.

Your rights

You can ask to see, correct, export or delete your data, or object to how we use it, by emailing us. You can also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We only use cookies needed to keep you signed in. No consent banner is needed for those.