Terms of use

Last updated 10 November 2026. Tickaway is in a test pilot with a small number of food vans.

The service

Tickaway lets you order ahead from a food van. Your order is with the van, not with us: the van sets its menu, prices and ready times, makes the food and is responsible for it. CNT STUDIOS LTD provides the website and app.

Orders

• An order is only confirmed once the van taps Accept and gives you a time. Until then, nothing is being made.
• If the van does not answer in a few minutes, the order cancels itself. You can still order at the van.
• Please collect what you ordered. Customers who repeatedly do not collect may be stopped from ordering online.
• When card payment is on, your card is only charged when the van accepts. Declined or expired orders are not charged.

Allergies

Allergen information is entered by the van. If you have an allergy, always speak to the van before eating. Tickaway cannot guarantee any food is free from an allergen.

For vans

Vans must keep their menu, prices and allergens correct and up to date. During the pilot Tickaway is free. We will give at least 30 days' notice before any charge starts.

Test pilot

The service is being tested and may change, pause or have faults. We are not liable for indirect losses. Nothing here affects your legal rights as a consumer.

Law

These terms are governed by the law of England and Wales.